Terms and Conditions

Terms and Condition


The following conditions of sale (‘Conditions of Sale’) apply to and bind the purchaser of any SuperPark ISM Co., Ltd (herein referred to “Superpark Thailand”) product described in the Website.



1. SuperPark Thailand, as the supplier of recreational services, sells all tickets and supplies all recreational services and facilities to you (the customer) including, but not limited to trampolining, skateboarding, baseball, cable slide, pedal car, basketball, climbing walls, gymnastics area, tube slide and maintenance, the condition, layout, construction, design, maintenance and use of facilities, the presence of people or objects thereon, the surrounding areas and any other associated sporting activities or similar leisure time pursuits (recreational activities) in the SuperPark Thailand venue subject to the following conditions:

1.1. By purchasing a ticket for or by using any of the facilities at any SuperPark Thailand venue, the customer on its own behalf and on behalf of any other participant for whom the customer is purchasing a ticket (the customer and such other participants each being referred to as a “Participant“) agrees to be bound by these conditions. Any person accompanying a Participant (whether attending as a spectator or to supervise a child) is also deemed to be a Participant and shall be bound by these conditions.

1.2. To the fullest extent permitted by law, SuperPark Thailand, its employees, directors and agents are not liable to any Participants for personal injury or death suffered by any Participants, save and except where this has arisen directly from the negligence of SuperPark Thailand.

1.3. The Participant acknowledges that the recreational activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and the Participant assumes and accepts all such risks and hereby waives the right to sue SuperPark Thailand for any personal injury or death in any way whatsoever caused by or relating to the Participant’s participation in such activities, save and to the extent caused directly by SuperPark Thailand’s negligence.

1.4. RISK WARNING: The use of trampolining, skateboarding, baseball, cable slide, pedal car, basketball, climbing walls, gymnastics area, tube slide or any other equipment and activities at any SuperPark Thailand venue involves a significant risk of Participants suffering personal injury including the possibility of serious injuries, permanent disability or death. All Participants who engage in such recreational activities do so at their own risk.

1.5. Participants must use all the equipment at the SuperPark Thailand venue in a responsible manner, and with respect for their own safety and the safety of others. Participants may be liable to other individuals for their injuries, if such injuries arise from irresponsible, deliberate or reckless behaviour. Participants must pay for any damage caused to any equipment at the SuperPark Thailand venue as a result of irresponsible, deliberate or reckless behaviour.

1.6. The Participant agrees to pay the cost of and authorises SuperPark Thailand to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

1.7. Any child aged 8 below must be accompanied and supervised by a responsible paying adult (aged 18 or above) when entering SuperPark. Where a Participant is responsible for a child, the Participant agrees to be bound by these conditions on the child’s behalf. The Participant takes responsibility for the child’s safety and must directly supervise them at all times.

1.8. Participants must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues or wearing of casts are permitted to enter the Park but are not permitted to take participation in any of activities or use any of the equipment. If in doubt please seek medical advice.

1.9. While in any SuperPark Thailand venue the Participant consents to images and video being taken for security or promotional purposes of Participants and children for whom they are responsible. Such images and videos will be the exclusive property of SuperPark Thailand and the Participant agrees to the free publication and/or use in any form or media whatsoever of such images and videos, without payment or compensation. For further information, please see our Privacy Policy.

1.10. All tickets remain the property of SuperPark Thailand and cannot be transferred or resold. They are valid only for the date shown and are void if tampered with.

1.11. The Participants must comply with all signs or other directions of SuperPark Thailand and SuperPark Thailand may suspend or cancel the Participant’s access to recreational activities at any SuperPark Thailand venue in its absolute discretion for non compliance with these conditions, or for reckless or careless conduct.

1.12. Participants must look after their own belongings at the SuperPark Thailand venue. Items such as phones and cameras may get damaged if they are used whilst participating any activities, and SuperPark Thailand shall not be liable for any loss or damage to Participants’ property (howsoever caused) in the course of engaging in any recreational activities at the SuperPark Thailand venue.

1.13. If you or any Participant chooses to use any cloakroom or storage facilities offered by SuperPark Thailand, we do not recommend storing any valuables there. SuperPark Thailand will not be responsible for any loss or damage to property stored in any cloakroom or storage facilities at the SuperPark Thailand venue (whether arising from SuperPark Thailand’s negligence or otherwise).

1.14. If you purchase a ticket for the use of the facilities at the SuperPark Thailand venue on behalf of another person, you and that other person both agree that you make that purchase as the authorised agent of that other person so that he/she will be bound by these conditions.

1.15. SuperPark Thailand, in its absolute discretion, reserves the right to change our operating dates and hours, remove or cancel all or any activities or areas within the park for any reason including but not limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the ticket will not be refunded nor will any compensation be payable if any of the advertised activities or areas are removed or closed during the visit.

2. These Conditions of Sale

2.1. Please read these Conditions of Sale carefully before using the Website. By using the Website, you are agreeing to be bound by these Conditions of Sale.

2.2. The Website is provided by SuperPark ISM Co., Ltd for SuperPark Thailand.

2.3. The Website may provide links to third party websites and the products or services of third parties. SuperPark Thailand is not responsible and is not liable in any way for third party content provided on or through the Website. Your access or use of the third party sites is at your own risk.

2.4. This site may from time to time display third party advertisements. Such advertisements may or may not contain hyperlinks to third party websites. SuperPark Thailand does not endorse or recommend the goods or services of such advertisers or their websites. If you purchase any goods or services from them or visit any of their websites, you do so at your own risk.

2.5. Copyright in the Website and all the content on it, including but not limited to the service description, photographs and logos (“Website Content”), is owned by SuperPark ISM Co., Ltd or its licensors. You are not permitted to use, copy, modify or distribute the Website Content without our written consent. However you are permitted to “share” certain Website Content on social media sites, by the use of social media plug-ins where these are made available.

2.6. The website may contain trade marks or logos of SuperPark ISM Co., Ltd, other companies or organisations and these are proprietary to the owner(s) of such marks.

2.7. SuperPark Thailand may at any time discontinue or limit access to the Website or its content. SuperPark Thailand may terminate or limit your assess to the Website if you breach these conditions. All disclaimers and limitations of liability by SuperPark ISM Co., Ltd will survive termination.

2.8. The Website uses cookies. For more information on this, please see our Privacy Policy.

3. Ordering Procedure
3.1. You may offer to purchase any of the SuperPark Thailand products described in the Website for the price specified on the Website.

3.2. Your order must contain your name, phone number, e-mail address, credit card details and any other ordering information specified on the Website. Personal information is processed by us in accordance with our Privacy Policy.

3.3. Payment must be effected by credit card using the ordering facility on the Website.

3.4. Confirmation of your order will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days please contact the SuperPark Thailand Contact Centre. The purchase contract is not complete until we issue this confirmation email.

3.5. You may not cancel an order once it has been submitted and paid, even if a confirmation email from the SuperPark Thailand is still pending.

3.6. If you wish to purchase a SuperPark Thailand product by telephone, post or by visiting the SuperPark Thailand venue then any such purchase will be governed by these Conditions of Sale (excluding any of the Conditions of Sale that are specific to purchases made using the Website) but including the conditions displayed at the SuperPark Thailand venue.

3.7. Your ticket(s) will be delivered by email. Please bring a printout of the tickets with you to the SuperPark Thailand’s venue, otherwise you may not be able to use your tickets.

4. Pricing
4.1. The prices of the SuperPark Thailand products shall be the prices displayed on the Website on the date of your order. There may occasionally be an error in the price displayed on the Website (see section 5.1 below).

4.2. All prices displayed on the Website are quoted in Thai Baht and must be paid in full, except where discounts are offered as detailed on the Website.

5. Cancellation due to error or unavailability
5.1. You acknowledge that despite SuperPark Thailand’s reasonable precautions, SuperPark Thailand’s products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or other oversight. In these circumstances, SuperPark Thailand reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.

5.2. If a cancellation of this nature occurs after your credit card has been charged for the purchase, SuperPark Thailand will promptly issue a credit to your credit card account for the amount in question.

6. Cancellation for other reasons
Under normal circumstances, a confirmed order will enable you to engage in the activities specified in your order at the SuperPark Thailand venue. However there may be circumstances in which we are unable to make the SuperPark Thailand venue or services available on the date or at the time allocated. This may be as a result of unexpected closure of the SuperPark Thailand venue, damage to the facilities rendering them unsafe, insufficient staff availability or otherwise. In such circumstances, we will inform you of the situation and either refund the ticket price or allow you to reschedule (where this is possible). SuperPark Thailand shall not be liable for travel costs or any other losses in connection with cancellation.

7. Details of conditions applicable to purchase of SuperPark Thailand products
Details of the conditions applicable to the purchase of SuperPark Thailand products on the Website may differ from time to time. SuperPark Thailand reserves the right to make any changes to the details and Conditions of Sale if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording notice, provided that this does not materially affect the nature of the SuperPark Thailand products purchased by you.

8. Order submission and your agreement to these Conditions of Sale
When you click on the “I Agree” checkbox you agree to these Conditions of Sale and SuperPark Thailand will treat this as a binding order. You are responsible for ensuring the accuracy of your order. Upon confirming your order, SuperPark Thailand shall supply you, subject to availability, with SuperPark Thailand Products set out in your order. SuperPark Thailand will normally confirm each order made online via the Website or by email within two business days.

Once you have submitted an order, your payment will be non-refundable, even if you decide not to use the ticket(s) ordered.

9. Security Policy
9.1. When purchasing from the Website your financial details are passed through a secure server.

9.2. No transmission over the Internet can be guaranteed as totally secure. Whilst SuperPark Thailand strives to protect such information, it does not warrant and cannot ensure the security of any information which you transmit to it. Accordingly, any information which you transmit to SuperPark Thailand, including your credit card details, is transmitted at your own risk and to the fullest extent permitted by law, SuperPark Thailand shall have no liability to you for any financial or consequential loss or damage suffered by you in anyway whatsoever arising out of or related to your use of the Website whether due to negligence, breach of contract, statute or statutory duty by SuperPark Thailand.

9.3. Your payment maybe processed by SuperPark Thailand or received on behalf by our sister company, SuperPark Asia Ltd (“Superpark Hong Kong”). Once SuperPark Thailand receives your transmission, it will take reasonable steps to preserve the security of such information.

9.4. Some of the information submitted by you through the Website will contain personal data. Details about how this is processed by us is set out in the Privacy Policy.

10. Law and jurisdiction
These Conditions of Sale shall be governed by and construed in accordance with the laws of Thailand and the courts of Thailand shall have exclusive jurisdiction over any dispute arising in connection with these Conditions of Sale. If any of these Conditions of Sale should be determined to be void, invalid or otherwise unenforceable, such conditions shall be deemed deleted and the remaining Conditions of Sale shall remain and continue to be valid, binding and enforceable.

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